Policies
Refund Policy
Paperflower Foundation
Effective: 4/10/2026
This Refund Policy explains our approach to donation refunds, event ticket refunds, and
merchandise returns.
If you have questions about a specific transaction, contact us at
info@paperflowerfoundation.org.
Charitable Donations
Charitable donations to Paperflower Foundation are generally non-refundable.
Once a donation is processed, it is applied to Foundation programs and operational expenses. We are unable to reverse tax receipts once issued.
If you believe an error occurred — for example, a duplicate charge, an incorrect amount, or an unauthorized transaction — please contact us at info@paperflowerfoundation.org within 30 days of the transaction date.
Include your name, the date of the donation, the amount, and a description of the concern. We will review every request and respond within 5 business days. The Foundation may authorize a refund at its discretion in cases of documented error.
We do not issue refunds for change of mind, change of personal financial circumstances, or
disagreement with Foundation programs.
Event Tickets and Registrations
Refund availability for event tickets and event registrations varies by event and is stated on the event registration page at the time of purchase. If no specific refund policy is stated for an event, the following defaults apply:
• Cancellation more than 14 days before the event: full refund available upon request
• Cancellation 8-14 days before the event: 50% refund available upon request
• Cancellation 7 days or fewer before the event: no refund, but you may transfer your registration to another person by notifying us in writing
• If the Foundation cancels the event: full refund issued to all registrants within 14 business days
To request an event refund: email info@paperflowerfoundation.org with your name, the event name, the date of your registration, and the amount paid.
Merchandise
Foundation merchandise is sold through Bonfire and Printify. These are print-on-demand
platforms. Their respective return and refund policies apply to all merchandise purchases. The Foundation is not responsible for merchandise quality issues — please contact the platform directly:
• Bonfire: help.bonfire.com
• Printify: printify.com/help
If you received a defective item or an order was significantly different from what you ordered, please contact the platform first.
Sponsorships
Sponsorship payments are generally non-refundable once applied to event or program costs. See the Sponsorship Agreement executed at the time of sponsorship for specific terms.
Contact Us
Questions about this policy or a specific transaction? Contact us at:
info@paperflowerfoundation.org | 855- 210-7731 | 3104 E Camelback Ave #2414, Phoenix AZ 85016
Effective Date and Updates
This policy is effective as of the date published above. We may update it from time to time. The current version is always available at paperflowerfoundation.org/policy.
Privacy Policy
Paperflower Foundation
Effective:4/13/2026
Paperflower Foundation is committed to protecting the privacy of every person who visits our website, donates to our programs, or applies for funding support.
This Privacy Policy explains what information we collect, how we use it, and your rights regarding your information.
Who We Are
Paperflower Foundation is a nonprofit organization (EIN: 41-3531483) providing financial assistance for mental health care in Arizona. We are a fiscally sponsored project of Fiscal Sponsorship Allies, Inc. Our mailing address is 3104 E Camelback Ave #2414, Phoenix AZ 85016. Contact us at info@paperflowerfoundation.org.
Information We Collect
Website visitors
When you visit paperflowerfoundation.org, our website host (Wix) automatically collects standard log information including your IP address, browser type, pages visited, and time of visit. We may also use cookies or similar technologies for basic website functionality. We do not use tracking cookies for advertising purposes.
Donors
When you make a donation, we collect your name, email address, mailing address, and payment information. Payment information is processed by our secure third-party payment processor and is not stored by the Foundation.
Newsletter subscribers
When you subscribe to our newsletter, we collect your email address and any preferences you indicate.
Funding applicants
When you apply for Foundation funding, we collect personal and financial information necessary to determine your eligibility. This is handled under a separate Notice of Privacy Practices provided to all applicants, which contains more specific information about how health-related information is handled.
How We Use Your Information
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To process donations and issue tax acknowledgments
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To send newsletters and Foundation updates to subscribers
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To respond to inquiries submitted through our website or email
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To improve our website and programs using aggregate, non-identifying analytics
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To meet our legal obligations as a nonprofit organization
We do not sell your information. We do not share your information with advertisers. We do not use your information to send unsolicited commercial messages.
Who We Share Your Information With
We share your information only as necessary:
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With our payment processor to complete donations
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With our email platform to send newsletters to subscribers who have opted in
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With our fiscal sponsor (Fiscal Sponsorship Allies) for compliance purposes
We may share fully de-identified aggregate data -- information that cannot be traced to any individual -- for grant reporting and program evaluation purposes.
Your Rights
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You may request a copy of the information we hold about you
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You may request correction of inaccurate information
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You may unsubscribe from our newsletter at any time using the unsubscribe link in any email
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You may request deletion of your information, subject to our legal retention obligations
To exercise any of these rights, contact us at info@paperflowerfoundation.org.
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You may request a copy of the information we hold about you
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You may request correction of inaccurate information
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You may unsubscribe from our newsletter at any time using the unsubscribe link in any email
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You may request deletion of your information, subject to our legal retention obligations
To exercise any of these rights, contact us at info@paperflowerfoundation.org.
How We Protect Your Information
We maintain administrative, physical, and technical safeguards to protect your information from unauthorized access, use, or disclosure. We use HIPAA-compliant platforms for any information related to funding applications and limit access to authorized personnel only.
How Long We Keep Your Information
Donor records are retained for a minimum of seven years as required for nonprofit compliance. Funding applicant records are retained for a minimum of five years from the end of the funding period. Newsletter subscriber information is retained until you unsubscribe.
Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be available at paperflowerfoundation.org/privacy-policy. If we make material changes we will notify active donors and newsletter subscribers directly.
Contact Us
Questions about this Privacy Policy?
Contact us at info@paperflowerfoundation.org or by mail at 3104 E Camelback Ave #2414, Phoenix AZ 85016.